Delivery and Shipping policy


Transaction confirmation e-mail - After the due payment for the selected item, the user will get an e-mail containing transaction details and acknowledging of all details of the selected item to start delivery process. Delivery - User will receive ordered goods according to the chosen item between 3 to 7 days of completion of all the due procedures and receipt of transaction email. It may get delayed due to Force majeuresituations as mentioned in the later part of this contract. Online service is not possible during maintenance periods. The user shall be informed about maintenance periods, if any. 


The user agrees and acknowledges that www.afragrancestory.in shall not be held responsible for any problems that may arise during the course of the usage due to the internet malfunction/connectivity issues and when the website is closed for maintenance / updating with prior notice.

 

Damaged/Incorrect Deliveries: 

  • If the customer receives an incorrect product / damaged product than he has to contact the customer care or have to send an email. In this case the Courier charges will be borne by the company & the product will be delivered in 7 working days post receiving the damaged or incorrect product.
  • If the customer has paid twice for the same product than he has to inform the company about the duplicate transaction so that the company can process the refund. The refund will be done in 15 days after deducting 2.5% processing charges for those orders.