Refund & Cancellation


www.afragrancestory.in uses Payment systems as may be authorized by the Reserve Bank of India for collection, refund and remittance, as the case may be. The Pay Facility shall be availed in accordance with the terms of this User Agreement and the rules and policies prescribed hereunder. Customer may be able to pay via Debit card, credit card or Net banking. The Cash on delivery function will be introduced in the website as per A fragrance story management decision. No credit card or financial details will be stored on the website. The Company neither makes any representations nor makes any warranties regarding the amount of time needed to complete processing, including delays in the banking system and nor shall the Company be liable for any actual or consequential damages arising from any claim of delay or any payment process related errors. In case of any technical failures which may lead to non-delivery of services to the user, the user shall send his/her refund complaint on info@afragrancestory.in Company agrees to perform investigation for the said complaint and may refund the payment in 10 working days from the date of complaint if requisite evidences of such failures are found during such investigation.